At ekhonoi.com, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which products may be returned or refunded.

1. Eligibility for Returns

You may request a return if:

• The product is damaged, defective, or incorrect

• The product does not match the description on the website

• The issue is reported within 48 hours of delivery

📌 Products must be:

• Unused

• In original packaging

• With tags, accessories, and invoice (if applicable)

2. Non-Returnable Items

The following items are not eligible for return unless damaged or incorrect:

• Innerwear & personal hygiene products

• Customized or special-order items

• Products damaged due to customer misuse

• Discounted or clearance items (if mentioned)

3. Return Process

To request a return:

1. Contact our support team within 48 hours

2. Provide order number and clear photos/videos of the issue

3. Our team will review and confirm eligibility

📧 Email: support@ekhonoi.com
📞 Phone: 01406176174